The MyTruckMate Business Account Guidelines

Any legally operating business in the freight, logistics, warehousing, or transport industry with a valid, active Australian Business Number (ABN) may apply for a MyTruckMate Business Account. Businesses of any size are welcome — from a single owner-operator managing their own bookings to a multi-branch enterprise with a dedicated dispatch team. Your ABN must be active and match your legal business name on the ABR, the entity type you select (sole trader, partnership, Pty Ltd, trust) must match the ABR record, and your registered address must be current. Applications with cancelled, suspended, or mismatched ABNs will be declined until the ABR record is corrected.

The person opening the account must be authorised to bind the business — a director, owner, or an officer with written delegation. Director names are checked against the entity record, and the photo ID supplied must match an officer listed on your ASIC extract. Accounts opened by unauthorised persons, or with unverifiable contact identities, will be declined.

Each legal entity may hold one business account. Additional branches, sites, or teams are added inside the account as branch logins — not as separate registrations. Suspected duplicate registrations are declined and directed to the existing account owner.

Businesses consigning freight must hold current public liability cover with an Australian-authorised insurer, at or above the platform minimum. The policyholder name must match the registering entity exactly — cover held in a related or trading entity cannot be accepted. Goods-in-transit insurance remains the shipper's responsibility unless separately agreed.

Upload a certificate of currency showing the policy number, insurer, insured name, and expiry date. Certificates must be valid at the time of review — expired certificates are the single most common decline reason. Set a renewal reminder; accounts with lapsed certificates may have dispatch paused.

Documents must be complete, legible, unedited PDFs or photos. Your ASIC company extract must be dated within the last three months. Cropped, redacted, or altered documents are treated as missing. Where a document expires during review, we will ask you to re-upload before a decision is made. Trust and partnership entities must also supply their executed trust deed or partnership agreement.

Trade credit requires at least two contactable trade references and a realistic requested limit relative to your stated monthly spend, plus a signed credit application and personal guarantee. We may exchange commercial credit information with credit reporting bodies with your consent. Failed assessments do not block a pay-as-you-go account — you may reapply for credit after three months of trading history.

Businesses expecting to exceed the GST turnover threshold must be registered for GST. Your GST status is verified via the ABR and determines how tax invoices are issued on the platform.

Approved terms (up to 30 days end-of-month) require invoices to be paid when due. Facilities with overdue balances may be suspended, and repeated payment failures may result in the account reverting to prepaid wallet billing.

As a consignor you must not cause or encourage breaches of fatigue, mass, dimension, loading or speed obligations. Provide accurate weights, dimensions and site conditions on every booking. Businesses with a pattern of misdeclared loads will be declined or suspended.

Dangerous goods must be declared at booking and require appropriately licensed drivers and compliant packaging under the ADG Code. Undeclared dangerous goods are grounds for immediate account review.

Delivery windows must allow safe, legal driving hours. We will refuse or amend bookings that would create unsafe timelines, and registration reviews consider whether your stated operations imply unrealistic scheduling.

All application details — trading history, spend estimates, contacts, references — must be true and current. Providing false or misleading information is grounds for decline, and for termination if discovered later. Keep your details updated as your business changes.

The platform may not be used to move illegal goods, undeclared hazardous waste, livestock without appropriate arrangements, or goods you do not have the right to consign. We cooperate with law enforcement where required.

You'll complete Business Details (ABN, entity type, registered address), Contacts & Authorised Person, Trade Credit (optional), and Verification Documents. Your progress saves as you go, so you can gather documents and return without losing anything.

A Support reviewer verifies your ABN against the ABR and checks each uploaded document individually. Most applications are decided within one business day. You'll see the current status — Waiting for review, In review, Approved, or Rejected — in your Business Portal at all times.

Approved accounts are re-verified annually, and whenever a key detail changes (entity name, directors, insurer). We'll prompt you ahead of expiry rather than pausing your account without warning.

On approval we set your credit limit and payment terms, assign a rate card and fuel levy, enable the modules your business needs, and confirm which vehicle classes you're cleared to book. These appear in Billing and Profile, and an account manager is assigned to you.

A rejection is never a dead end. Each declined application lists every issue found, with the guideline it breaches, what we observed, the specific next step, and links to help you resolve it. Correct the items and resubmit — there's no limit on resubmissions and no penalty for having been declined.

Once your account is active, the account owner can create branches for each depot, warehouse, or site. Each branch has its own address, contact, and cost centre, so jobs and invoices can be attributed correctly.

Branch staff log in against their own branch and see only that branch's jobs by default. Account owners see everything, and can report on spend by branch.

Admins can manage billing, rates, branches, and team members. Staff can post and manage jobs but cannot see commercial rates, credit terms, or billing. Assign the narrowest role that lets someone do their job.

Only the account owner and admins can invite or remove team members. Remove access promptly when someone leaves — your business remains responsible for bookings made under your account.

The most common causes are a lapsed certificate of currency, an overdue invoice beyond agreed terms, or an ABN that has become inactive. You'll be notified before dispatch is paused wherever we can see it coming.

Resolve the underlying issue — upload the renewed certificate, settle the balance, correct the ABN — and reinstatement is immediate once verified. Suspensions are not recorded against your account once resolved.

Keep insurance and documents current ahead of expiry rather than after; declare weights, dimensions and site access accurately on every booking; pay invoices within terms; and keep contacts and directors updated as your business changes. Businesses that do these four things rarely see a review at all.