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Find answers fast, whether you're posting a job, driving for the marketplace, or managing a business account. Browse a topic below, search the FAQs, or get in touch directly.
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Frequently Asked Questions
How does MyTruckMate work?
MyTruckMate is a marketplace that connects customers and businesses who need freight moved with independent, verified drivers. Customers post a job, drivers quote on it, and the customer picks the offer that suits them. MyTruckMate itself isn't a carrier — we connect the two sides and support the transaction.
Do I need an account to use MyTruckMate?
Yes. Customers, drivers, and businesses each register for their own account type. Registration is free, and posting a job or browsing available jobs only takes a few minutes to set up.
How does payment work?
Payments are handled securely through the platform. For Day Driver Hire bookings, funds are held in escrow and released once the job is confirmed complete, giving both sides protection if something needs to be resolved first.
How does driver verification work?
Every driver is reviewed before they can accept jobs on the platform. That includes their licence, vehicle documents, address, and identification, each checked by our Support team. Drivers can't bid on jobs until verification is complete.
What's the difference between posting a job and Day Driver Hire?
Posting a job opens your freight up to quotes from drivers, and you choose the best offer — ideal for one-off or irregular moves. Day Driver Hire is a direct hourly or daily booking with a driver, useful when you need dedicated help for a set period rather than a single job.
What happens if there's an issue with a job?
Message the other party through in-app chat first — most issues are resolved quickly this way. If you can't reach a resolution, contact our support team and we'll help mediate using the job's record.
I'm a driver — how do I get started?
Head to the Driver Support page for everything on registering, getting verified, and understanding how bidding and payouts work.
How do I contact support?
Phone, email, or in-app chat — see the contact details below. Our team can help with account, job, and payment questions across all account types.
Still Need a Hand?
Our support team is based in Australia and available Mon–Fri, 7am–7pm ACST. Reach out any time.