MyTruckMate Terms of Service

MyTruckMate operates an online marketplace that connects customers and businesses who need freight moved with independent drivers and transport businesses who can move it. MyTruckMate does not own trucks, does not employ drivers, and does not itself provide transport, freight, or logistics services. Every job on the platform is a contract for services between the customer or business posting the job and the driver or business that accepts it.

These Terms of Service apply to everyone who accesses MyTruckMate: customers and businesses posting jobs, drivers and fleets fulfilling them, and dispatch partners and support staff operating on the platform. By creating an account or using the platform you agree to be bound by these terms.

You accept these terms when you create an account, and again whenever a role-specific agreement (such as the Driver Agreement) is presented for acceptance during registration or before a job. Continuing to use the platform after we publish updated terms means you accept the update.

Businesses and fleets registering on MyTruckMate must hold a valid, active Australian Business Number, which we verify against the Australian Business Register (ABR) before granting full access. Drivers registering as sole traders are also verified this way where applicable. Accounts with mismatched, inactive, or unverifiable ABNs will not be approved.

Each individual or legal entity may hold one account per role. Businesses operating multiple sites add branches inside their existing account rather than registering separately, and fleets manage multiple drivers and vehicles under a single fleet account. Duplicate or impersonating accounts will be declined or suspended.

MyTruckMate supports several account types — Customer, Driver, Business (owner, admin, or staff), Fleet, Support, and Admin — each with different capabilities and obligations described throughout these terms and in role-specific pages such as the Driver Agreement and Business Guidelines. You're responsible for keeping your account information accurate and for all activity that occurs under your login.

Customers and businesses post jobs describing the freight, pickup and delivery locations, and any special requirements. Job details must be accurate — misdescribed weights, dimensions, or access conditions can affect a driver's ability to safely complete the job and may be grounds for a dispute.

For standard jobs, drivers and businesses submit quotes or bids, and the job poster selects who to engage. A confirmed booking forms a direct contract between the job poster and the accepting driver or business for that job — MyTruckMate facilitates the match but is not a party to that contract.

As an alternative to bidding, customers can book a driver directly for a fixed period through Day Driver Hire. These bookings are paid for upfront and held in escrow until the engagement is complete, released only by manual Support or Admin action — never automatically — as described in the Fees & Payments section below.

MyTruckMate currently retains a platform commission of 15% of the job value, with the remaining 85% paid to the driver or business that completed the job. This split is configurable in our platform settings and may change from time to time — the current default will always be reflected in your invoicing and payout breakdowns.

All payments, payouts, and refunds are processed through Stripe (via Checkout, Payment Links, or Stripe Connect for driver payouts). MyTruckMate does not store your card or bank account numbers — that information is held by Stripe under its own security and compliance obligations.

Invoices generated on the platform include GST at 10% and a fuel levy of 5%, consistent with standard Australian freight industry conventions. These amounts are itemised separately on every invoice.

Funds for Day Driver Hire bookings are held in escrow from the time of payment until the job is confirmed complete. Release of escrowed funds to the driver is always performed manually by a member of our Support or Admin team after reviewing job completion — there is no automatic timer-based release.

Either party may request to cancel a confirmed job before it begins. Depending on how much notice is given and how far along the booking is, a cancellation may be free, partially refunded, or subject to a fee to compensate the other party for time already committed.

If a job doesn't go as agreed — damaged freight, a no-show, a payment disagreement — either party can raise a dispute through the platform. Our Support team reviews the evidence from both sides, including job details, messages, and photos, before deciding on an outcome such as a refund, partial payment, or release of escrowed funds.

We expect everyone to engage with the dispute process honestly and promptly. Repeated unfounded disputes, or a pattern of cancelling confirmed jobs at the other party's expense, can affect your standing on the platform.

You must not use MyTruckMate to move illegal goods, to circumvent platform fees by taking a matched job off-platform, to submit false information about yourself, your business, or a job, or to harass, discriminate against, or defraud another user.

Every detail you provide — identity, ABN, licence and vehicle documents, job descriptions, quotes — must be true and kept up to date. Providing false or misleading information is a breach of these terms and may result in account suspension or termination.

Because MyTruckMate does not perform transport services itself, we are not liable for loss, damage, delay, or injury arising from a job carried out by a driver or business on the platform. Liability for the performance of a job sits with the driver or business who accepted it, and with the customer or business who posted it, as the actual transacting parties.

Drivers and businesses transacting on MyTruckMate are each required to hold insurance appropriate to their work — for example, public liability and vehicle insurance for drivers, and goods-in-transit or public liability cover for businesses consigning freight. We may ask for evidence of current cover as part of registration or an active dispute.

We may suspend or terminate an account for breach of these terms, provision of false information, failed verification, non-payment, or conduct that puts other users or the platform at risk. Where practical, we'll tell you why and what's needed to resolve it.

You may close your account at any time, subject to completing any jobs already in progress and settling any outstanding balances.

We may update these Terms of Service from time to time to reflect changes to the platform, our fees, or applicable law. Material changes will be highlighted with an updated 'last updated' date on this page, and continued use of the platform after an update takes effect constitutes acceptance of the revised terms.

These Terms of Service are governed by the laws of Australia, and any dispute that cannot be resolved through our internal process is subject to the jurisdiction of Australian courts.

If you have questions about these Terms of Service, contact our legal team at legal@mytruckmate.com.au or call 1300 MY TRUCK. For account or job-specific issues, our Support team at support@mytruckmate.com.au can help directly.