MyTruckMate Privacy Policy

When you register, we collect your name, email address, phone number, and password, along with your role on the platform (customer, driver, business, fleet, dispatcher, or support). For businesses and fleets, we also collect your Australian Business Number (ABN) and entity details as part of verification.

Drivers provide a driver's licence, vehicle registration and other vehicle documents, proof of address, and identification, each of which is reviewed independently by our Support team as part of onboarding. We retain these documents to demonstrate compliance and to re-verify your account periodically.

We collect pickup and delivery addresses for job matching, and, where you enable it, a driver's live location during an active job so customers can track progress. Location sharing outside of active jobs is optional.

Payment details such as card numbers and bank account information are collected and held directly by our payment processor, Stripe — MyTruckMate does not store this information on our own systems. We do retain records of transaction amounts, dates, and invoices for accounting and dispute-resolution purposes.

We use your information to create and secure your account, verify eligibility, match jobs between customers and drivers or businesses, process payments and payouts, and provide customer support.

We use verification information to confirm ABNs against the ABR and to check licence, vehicle, address, and identity documents before granting full platform access, and to investigate disputes or reports of misconduct.

We use your contact details to send job updates, booking confirmations, invoices, and important account or policy notices. Marketing communications, where sent, always include an option to opt out.

When a job is confirmed, we share the information each party needs to complete it — for example, a driver's name, phone number, and vehicle details are shared with the customer, and the pickup/delivery details are shared with the driver. We don't share more than is needed to complete the job.

Payment and payout information is shared with Stripe to process transactions and manage driver payouts under Stripe Connect. Stripe handles this information under its own privacy and security obligations.

We submit ABNs to the Australian Business Register (ABR) to verify entity details and GST status during registration. This is a lookup against a public government register, not a disclosure of your private information to a third party.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Information is disclosed only as described in this policy, where required by law, or with your consent.

We use industry-standard safeguards including encrypted connections, access controls limiting who inside MyTruckMate can view sensitive records, and separate, secured handling of payment data via Stripe rather than storing it ourselves. No system is completely immune to risk, and we continually review our practices as the platform grows.

We retain personal information for as long as your account is active, and afterwards for as long as needed to meet legal, accounting, and dispute-resolution obligations — for example, invoicing records and verification documents may need to be kept for several years under Australian tax and record-keeping law. When information is no longer needed, we delete or de-identify it.

You can request a copy of the personal information we hold about you, and ask us to correct anything that's inaccurate or out of date. Most account details can be updated directly in your profile; for anything else, contact us using the details below.

If you believe we've mishandled your personal information, contact our privacy team first so we can investigate and resolve it. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the platform may not work correctly without them.

Our payment processor, Stripe, may process and store payment-related information on servers located outside Australia as part of its global infrastructure. Stripe maintains its own compliance and security standards for handling this information across jurisdictions.

Our platform is intended for use by adults registering as customers, drivers, or businesses, and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes to our practices or to applicable law. We'll update the 'last updated' date on this page when we do, and material changes will be communicated to you directly where appropriate.

If you have questions about this Privacy Policy or want to exercise any of your rights, contact our privacy team at privacy@mytruckmate.com.au or call 1300 MY TRUCK.