Real support, whenever you need it
Every customer, driver and business on MyTruckMate is backed by a real, Australia-based support team — live ticketing, real-time shipment context, and a dedicated escalation path for anything urgent.
Ticket queue
MyTruckMate Support Team
Agents online
6
Open tickets
18
Resolved today
42
Recent Tickets
TCK-48291
Job tracking question
TCK-48107
Payment not received
TCK-48022
Driver rating dispute
Support that actually knows your job
Built so every conversation has the context it needs, from the first message.
Live ticketing & chat
Every conversation is tracked from first message to resolution — nothing gets lost in an inbox.
Full context, instantly
Agents can see your job, driver and account details the moment they open your ticket — no repeating yourself.
Real-time shipment context
Support can see exactly where your job is right now, not just what the booking said.
Australia-based agents
Real people, based in Australia — no offshore call centres, no scripted runarounds.
Safety & dispute resolution
Reports and disputes are escalated to a dedicated resolution workflow, not left in a queue.
Fast first response
Tickets are triaged and assigned to an available agent as soon as they land.
Support benefits built around you
From live ticketing to safety escalations to people — support is set up to make every job feel looked after, not left in a queue.
Help exactly when you need it
Message us from your dashboard and a ticket is created instantly — no phone tree, no waiting for a callback. Track every reply in one place until it's resolved.
Real people, based in Australia
Our support team works Australian hours, understands Australian freight, and actually reads your ticket before replying — no offshore call centres, no endless hold music.
Your safety is handled properly
Reports, disputes and safety concerns are escalated to a dedicated resolution workflow the moment they're raised, with a clear record of every step taken.
From "I need help" to resolved
Five steps — every ticket is tracked the same way, whether it's a quick question or an urgent escalation.
You reach out
Message us from your dashboard, by phone, or through live chat.
A ticket is created
Your conversation is logged instantly — nothing gets lost.
An agent is assigned
Tickets are triaged and routed to an available, qualified agent.
Real-time context
Your agent can see your job and account details right away.
Resolved & followed up
You're kept updated until it's closed out — not just marked done.
Built on trust
Support you can rely on — real people, clear escalation paths, and your details handled carefully.
Australia-based team
Every agent is based in Australia and understands Australian freight.
Safety & dispute handling
A dedicated escalation workflow for reports and disputes, not a generic queue.
Your data, handled carefully
Account and job details are only visible to the agent helping you.
Available 7 days a week
Live chat and ticketing are staffed every day, not just business hours.
Something urgent? Safety concerns and disputes are escalated to a dedicated resolution workflow the moment they're raised — you don't have to ask twice.
Need a hand, or already part of the team?
Support accounts are provisioned by our Admin team — if you're a customer, driver or business needing help right now, reach out and a real person will pick it up.