Fleet Review Guidelines
Exactly how our Support team assesses every field and document you submit — for your fleet operator account, each vehicle you list, and each driver you onboard. Read the relevant part before you submit to get approved first time.
Looking for the general fleet rules — dispatch, payouts, audits, good standing? See the Fleet Guidelines.
How to read this page
Required
Must be supplied for every submission, without exception.
Conditional
Only required in the circumstance noted on the field.
Optional
Helps your assessment but never blocks approval on its own.
How to fix it
The exact step to take — the same wording we send if declined.
Operator Identity
1.1 ABN
RequiredWhat we check
We look up your ABN on the Australian Business Register and cross-check the returned entity name and GST status against what you declared.
Acceptance criteria
A valid 11-digit Australian Business Number.
Active on the ABR — not cancelled or suspended.
The legal entity name matches the ABR record.
The GST status you declared matches the ABR.
Common reasons for rejection
ABN not found on the ABR.
ABN inactive or cancelled.
ABN does not match the declared entity name.
GST status inconsistent with the ABR.
How to fix it
Check the 11 digits for typos, confirm the ABN is Active at abr.business.gov.au, and copy your legal name directly from the ABR record.
1.2 Legal entity name & trading name
RequiredWhat we check
That your declared legal name matches the ABR and ASIC records, and that any trading name is genuinely registered to that entity.
Acceptance criteria
Legal name matches the ABR/ASIC record exactly.
Trading name, if supplied, belongs to the same entity.
Common reasons for rejection
Entity name does not match ASIC records.
Trading name registered to a different entity.
How to fix it
Enter your legal name exactly as registered — copy it from your ASIC extract rather than typing from memory.
1.3 ACN
ConditionalRequired only when entity type is Pty Ltd or Ltd
What we check
For company entities we confirm an ACN is present and consistent with the ASIC extract you upload.
Acceptance criteria
Supplied whenever entity type is Pty Ltd or Ltd.
Matches the ACN shown on your ASIC extract.
Common reasons for rejection
ACN missing for a company entity.
ACN does not match the ASIC extract.
How to fix it
Add the 9-digit ACN shown on your ASIC company extract.
1.4 Entity type
RequiredWhat we check
That the structure you selected matches how the business is actually registered.
Acceptance criteria
One of Sole Trader, Partnership, Pty Ltd, Ltd, or Trust.
Matches your ASIC record where a company structure applies.
Common reasons for rejection
Entity type does not match ASIC records.
How to fix it
Select the entity type exactly as registered with ASIC.
1.5 Years trading
OptionalWhat we check
Trading history, used as context alongside your compliance record. Not a gate on its own.
Acceptance criteria
A plausible figure consistent with your ABN registration date.
How to fix it
Not applicable — new operators are welcome; this field adds context only.
Depot & Contacts
2.1 Depot address
RequiredWhat we check
That a complete physical depot or base address has been supplied — this determines which jobs you're offered.
Acceptance criteria
Street address, suburb, state and postcode all present.
A physical premises, not solely a PO Box.
Common reasons for rejection
Depot address incomplete.
PO Box supplied with no physical premises.
Address could not be verified.
How to fix it
Provide the full street address of your depot or operating base.
2.2 Fleet manager details
RequiredWhat we check
That a named, contactable person is accountable for the account — name, role, work email and mobile.
Acceptance criteria
Full name and role supplied.
A monitored business email address.
A current Australian mobile number.
Common reasons for rejection
Fleet manager details missing or invalid.
Email address unreachable.
How to fix it
Supply a named fleet manager with a monitored business email and current mobile — this is how we reach you about jobs and compliance.
2.3 Authority to bind the business
RequiredWhat we check
That the person registering is authorised to accept the operator agreement — cross-checked against the officers on your ASIC extract.
Acceptance criteria
Named as a director, owner, or partner.
Matches an officer listed on your ASIC extract, where a company structure applies.
Common reasons for rejection
Signatory not authorised to bind the business.
Identity could not be verified.
How to fix it
Have a director, partner, or sole trader complete the registration, or supply written delegation.
Compliance & Accreditation
3.1 NHVAS accreditation
OptionalWhat we check
Whether you hold NHVAS accreditation and under which modules. Recorded on your profile and considered during review, but not mandatory.
Acceptance criteria
Accreditation module(s) declared, with the NHVAS number if held.
Number matches the certificate uploaded.
Common reasons for rejection
Declared accreditation could not be verified against the certificate supplied.
How to fix it
Supply your NHVAS number and certificate if accredited, or select None — accreditation is not required to operate.
3.2 Chain of Responsibility policy
RequiredWhat we check
That you have acknowledged your HVNL primary duty and can describe how CoR obligations are managed in your operation.
Acceptance criteria
CoR obligations acknowledged.
A written policy supplied, or the informal arrangement declared honestly.
Common reasons for rejection
Chain of Responsibility obligations not acknowledged.
How to fix it
Acknowledge the CoR declaration during registration, and upload your written policy if you hold one.
3.3 Fatigue management
RequiredWhat we check
Which fatigue rule set your drivers operate under, and that work diary arrangements are appropriate to it.
Acceptance criteria
One of Standard Hours, Basic Fatigue Management, or Advanced Fatigue Management declared.
Work diary arrangement consistent with the rule set.
Common reasons for rejection
Fatigue rule set not declared.
How to fix it
Declare the fatigue rule set your operation runs under, and ensure work diaries are kept where required.
3.4 Maintenance schedule
RequiredWhat we check
That vehicles are maintained on a documented interval rather than only when something fails.
Acceptance criteria
A stated interval (e.g. every 10,000 km or quarterly).
Consistent with the safety inspection dates on your listed vehicles.
Common reasons for rejection
No maintenance schedule declared.
How to fix it
State your maintenance interval — an honest "as required" is better than leaving it blank, though a fixed interval reviews more favourably.
Insurance & Banking
4.1 Public liability — certificate of currency
RequiredWhat we check
That a current certificate of currency has been uploaded, is legible, and is held in your operator entity's name.
Acceptance criteria
A certificate of currency file is uploaded and legible.
Not expired at time of review.
Insured name matches your registered entity exactly.
Cover at or above the platform's advertised minimum.
Common reasons for rejection
Certificate not supplied.
Certificate of currency expired.
Document illegible, cropped or low resolution.
Policy not held in the applying entity's name.
Cover below the platform minimum.
How to fix it
Upload a current, legible certificate issued to your exact registered entity name, and renew before expiry to avoid a dispatch pause.
4.2 Goods in transit cover
RequiredWhat we check
That cargo cover appropriate to the freight you carry is in place, with a per-load limit stated.
Acceptance criteria
A current certificate of currency.
A stated per-load limit.
Held in the applying entity's name.
Common reasons for rejection
Goods in transit cover not supplied.
Certificate expired.
Policy not held in the applying entity's name.
How to fix it
Upload a current goods-in-transit or marine cargo certificate showing the per-load limit.
4.3 Motor vehicle insurance
RequiredWhat we check
That every listed vehicle carries comprehensive cover — not third-party property only.
Acceptance criteria
Comprehensive cover.
Covers all listed vehicles.
Current at time of review.
Common reasons for rejection
Third party property only.
Cover does not extend to all listed vehicles.
Policy expired.
How to fix it
Upgrade to comprehensive cover for every vehicle you list, and upload the certificate.
4.4 Workers compensation
ConditionalRequired only if you employ drivers
What we check
That employees are covered under your state's workers compensation scheme.
Acceptance criteria
Current policy with the relevant state authority.
Or a declaration that you have no employees.
Common reasons for rejection
Workers compensation missing where employees are declared.
How to fix it
Upload your workers compensation certificate, or declare that you operate with no employees.
4.5 Payout account
RequiredWhat we check
That payouts are directed to an account held in your registered entity's name.
Acceptance criteria
Account name matches the registered entity.
Valid BSB and account number.
Payout frequency selected.
Common reasons for rejection
Bank account name does not match the entity.
How to fix it
Supply an account held in your entity's exact name — a personal account under a company registration will hold your first payout.
Declaration
5.1 Fleet operator agreement
RequiredWhat we check
Acceptance of the operator agreement, Terms of Service, and Privacy Policy.
Acceptance criteria
Accepted and signed with the authorised officer's full legal name.
Common reasons for rejection
Agreement not accepted.
Signature does not match the named authorised officer.
How to fix it
Accept the agreement and sign with the full legal name of the person authorised to bind the business.
5.2 Subcontractor declaration
RequiredWhat we check
Whether you subcontract work to other carriers — this affects how audits treat driver and vehicle allocation.
Acceptance criteria
An explicit Yes or No.
Where Yes, subcontracted carriers must also be listed on the platform.
Common reasons for rejection
Subcontracting not declared.
Undisclosed subcontracting found at audit.
How to fix it
Declare honestly whether you subcontract. If you do, list those carriers and their vehicles on the platform.
5.3 Information accuracy
RequiredWhat we check
That every declaration matches your records and the documents you've uploaded.
Acceptance criteria
All declared details consistent with uploaded documents and public registers.
Common reasons for rejection
Misleading or false information supplied.
How to fix it
Correct any inconsistency between your declarations and your documents before resubmitting.
Checked everything off?
Submissions that meet every criterion above are usually approved within one business day.