How Fleet Verification Works
A walkthrough of every status and every action button on the Fleet review screen, so you always know exactly what happens when you click it — and why some buttons only appear sometimes.
Looking for the field-by-field document criteria instead — what to check on the ABN, certificate of currency, or depot address? See the Fleet Review Guidelines.
Quick summary
Every fleet starts as Draft, then moves to Waiting for review once the owner submits their setup wizard.
Claim it with Start Review before you can decide anything — this locks it to you and moves it to Under review.
Approve activates the account immediately. Reject requires a written reason with guideline references so the owner knows exactly what to fix.
An approved fleet can later be Suspended if a problem comes up, and Reinstated once it's resolved.
Every claim, decision, suspension and reinstatement is written to the Fleet Review Thread — there's always a permanent record of who did what and why.
The application lifecycle
Every fleet account moves through these statuses, in this order. You'll see the current one as a badge at the top of the fleet's detail page.
1.1 Draft
The fleet owner has registered but hasn't finished — or hasn't yet submitted — their setup wizard. It won't appear in Requests, and there's nothing for you to do here; they're still filling in their details.
1.2 Waiting for review
The owner has submitted their fleet's application. It sits unclaimed in the Requests → Fleet queue, visible to every Support agent, until someone claims it with Start Review.
1.3 Under review
An agent has claimed the application with Start Review. It's now locked to that agent only — nobody else can approve, reject, or act on it until they Release it or make a decision.
1.4 Rejected
The application was declined with a written reason. The owner can see exactly what to fix, correct it, and resubmit — which sends it straight back to Waiting for review for any agent to pick up again.
1.5 Active
The fleet has been approved. Their dashboard is unlocked and they can add drivers and trucks and start dispatching loads on the platform.
1.6 Suspended
An approved fleet has been paused — usually because of a dispute or a guideline violation discovered after approval. They can't dispatch new loads until an agent reinstates them.
Claiming an application
Nothing can be approved or rejected until it's claimed. Claiming exists so two agents never work the same application at once.
2.1 Start Review
Claims the application so it's locked to you. Only appears on applications that are Waiting for review. Moves the status to Under review, emails the owner to let them know it's now being looked at, and records a "picked up for verification" entry on their Review Thread. Nobody else can act on it while you hold the claim.
2.2 Release
Un-claims an application you currently hold. Puts it straight back to Waiting for review so any agent — including you, later — can pick it up again. Use this if you need to step away or hand a case off to someone else.
Making a decision
Both buttons below only appear once you've claimed the application — you must Start Review first.
3.1 Approve
Activates the fleet immediately — Fleet has no separate credit terms or discount tier to set, unlike Business. Approving clears any earlier rejection reason and emails the owner to let them know they're live and can start dispatching.
3.2 Reject
Opens the Reject screen, where you select the specific guideline violations — the same catalogue as the Fleet Review Guidelines page — write a message, and optionally attach supporting files. The owner sees exactly which requirement wasn't met and how to fix it, and can correct it and resubmit.
After approval
These apply to fleets that are already Active — they're how you handle a problem that comes up later, without starting a whole new application.
4.1 Suspend
Only available on an Active fleet. Requires a reason. Immediately blocks the fleet from dispatching new loads, and starts a fresh cycle on their Review Thread so this dispute doesn't get blended into the history of their original application.
4.2 Reinstate
Only available on a Suspended fleet. Reactivates it back to Active immediately — dispatching access is restored straight away.
Ready to start reviewing?
Head to the Requests queue, claim your first application with Start Review, and work through it using the buttons above.