How Business Verification Works
A walkthrough of every status and every action button on the Business review screen, so you always know exactly what happens when you click it — and why some buttons only appear sometimes.
Looking for the field-by-field document criteria instead — what to check on each ABN, certificate or photo ID? See the Business Review Guidelines.
Quick summary
Every application starts as Draft, then moves to Waiting for review once the business submits it.
Claim it with Start Review before you can decide anything — this locks it to you and moves it to Under review.
Approve sets their credit terms and activates the account. Reject requires a written reason with guideline references so they know exactly what to fix.
An approved account can later be Suspended if a problem comes up, and Reinstated once it's resolved.
Every claim, decision, suspension and reinstatement is written to the Review Thread — there's always a permanent record of who did what and why.
The application lifecycle
Every business account moves through these statuses, in this order. You'll see the current one as a badge at the top of the business's detail page.
1.1 Draft
The business has registered but hasn't finished — or hasn't yet submitted — their setup wizard. It won't appear in Requests, and there's nothing for you to do here; they're still filling in their details.
1.2 Waiting for review
The business has submitted their application. It sits unclaimed in the Requests → Business queue, visible to every Support agent, until someone claims it with Start Review.
1.3 Under review
An agent has claimed the application with Start Review. It's now locked to that agent only — nobody else can approve, reject, or act on it until they Release it or make a decision.
1.4 Rejected
The application was declined with a written reason. The business can see exactly what to fix, correct it, and resubmit — which sends it straight back to Waiting for review for any agent to pick up again.
1.5 Active
The business has been approved. Their dashboard is unlocked, their credit terms are live, and they can start booking jobs on the platform.
1.6 Suspended
An approved account has been paused — usually because of a dispute or a guideline violation discovered after approval. They can't book new jobs until an agent reinstates them.
Claiming an application
Nothing can be approved or rejected until it's claimed. Claiming exists so two agents never work the same application at once.
2.1 Start Review
Claims the application so it's locked to you. Only appears on applications that are Waiting for review. Moves the status to Under review, emails the business to let them know it's now being looked at, and records a "picked up for verification" entry on their Review Thread. Nobody else can act on it while you hold the claim.
2.2 Release
Un-claims an application you currently hold. Puts it straight back to Waiting for review so any agent — including you, later — can pick it up again. Use this if you need to step away or hand a case off to someone else.
Making a decision
Both buttons below only appear once you've claimed the application — you must Start Review first.
3.1 Approve
Opens the Approve dialog, where you set their credit terms — prepaid only, or a credit limit with payment terms — pick a discount tier and account manager, and confirm payment methods. Approving activates the account, sets up their wallet credit limit, generates their rate card, clears any earlier rejection reason, and notifies their team that they're live.
3.2 Reject
Opens the Reject dialog, where you write a reason and reference the specific guideline sections they've failed — the same catalogue as the Business Review Guidelines page — so the business sees exactly which requirement wasn't met and how to fix it. They can then correct it and resubmit.
After approval
These apply to accounts that are already Active — they're how you handle a problem that comes up later, without starting a whole new application.
4.1 Suspend
Only available on an Active account. Requires a reason. Immediately blocks the business from booking new jobs, and starts a fresh cycle on their Review Thread so this dispute doesn't get blended into the history of their original application.
4.2 Reinstate
Only available on a Suspended account. Reactivates it back to Active immediately — their booking access is restored straight away.
Ready to start reviewing?
Head to the Requests queue, claim your first application with Start Review, and work through it using the buttons above.